To ensure the success of their investments in digital tools and solutions, life sciences organizations are forming more partnerships across the healthcare ecosystem. “Because the path forward is uncertain, CIOs will need to develop a technology strategy that is adaptable, scalable and resilient to meet new business requirements on demand,” Gartner states. As CIOs continue to hone their long-term technology strategies, understanding the maturity level and efficiency of each product in their portfolio is paramount. In response to the pandemic, these organizations “immediately accelerated the application of advanced analytics technologies to personalize customer engagement, deploy new digital channels, advance patient-engagement strategies and pursue new health value creation opportunities.”īut with the leap toward newfound technology adoption comes the challenge of scale.
“For an industry that traditionally has taken a conservative approach to adopting emerging technologies, life science organizations (LSOs) were thrust into the digital era almost overnight,” Gartner notes in the latest Hype Cycle TM report 1.